Returns and Refunds Policy
Returns and Refunds Policy:
We do hope you never have to look at this section, but, if you do then this is what we decided was fair.
For those of our products on the site that are bespoke, that is to say, made just for you using maps, then first of all we are really sorry it’s not perfect for you and want to put things right if we can. So if you’re not delighted then we would like you to let us know which bit you don’t love and let’s see if we can put things right. Post the item back to us and we will make any changes and just charge you for the change and the postage back, that’s all.
If there is nothing we can do, we would happily make you something else that would “float your boat”, if we can.
We cannot refund you your hard earned cash unless there is a fault or damage or we made a mistake – which the elves here tell us is unheard of – I hope they are right!
For the items that are not made using maps, we are happy to refund you if the item isn’t what you wanted or is not what you expected, whatever the issue we would like to know the reason for the return. This is the only way we can get better at what we do so we really need to hear what you think – the good and the bad – we’ll grit our teeth and be brave! Any feedback will be welcome – let us know the good, the bad and the ugly.
Drop us a line via our Contact page here